Privacy Policy
Last updated on July 7, 2025.
180 Global / 180 Mondial (“180 Global”, “we”, “us”, “our”) are committed to protecting the privacy and personal information of customers and users of our Site. This privacy policy (the “Policy”) describes how we collect, use, disclose and protect your personal information, and our practices for doing so. This Policy is incorporated by reference into our terms of use.
We will only use your personal information in accordance with this Policy unless otherwise required by applicable laws. We take appropriate steps to ensure that the personal information we collect is adequate, relevant, limited to what is necessary, and used only for the purposes described.
What is personal information?
“Personal information” means information about an identifiable individual, including information that can be used alone or with other information to identify, contact or locate a single person.
This Policy applies to information we collect
Via email, text, and electronic communications
Through third-party interactions with our ads and applications
What information do we collect?
We collect and use several types of information:
Personal information: name, mailing address, email, phone number, IP address, billing
details (including credit/debit card info)Non-personal data: statistical or aggregated data that does not reveal your identity
Technical data: browser type, device info, connection data
Usage data: page views, click patterns, shopping cart history, etc.
How do we use your information?
We may use your data to:
Provide, maintain and improve the Site
Enable purchases and process payments
Manage contests, surveys, and promotions
Customize your experience and show relevant ads
Respond to customer service inquiries
Comply with legal requirements
We do not store your payment information ourselves. Our Payment Partner handles processing
using industry-standard protections.
You can opt out of marketing emails at any time using unsubscribe links or by contacting us.
How do we collect information?
We use different methods to collect your information, including through:
Directly: Through forms you complete or communications with us
Automatically: Via cookies, web beacons, and browsing analytics
Third Parties: Including service providers and partners
Cookies help us improve your user experience. You can manage cookie preferences via browser settings.
Disclosure of Your Information
We may disclose your information:
To affiliates or contractors for business operations
To service providers under strict confidentialit
To legal authorities when required
In the case of a merger or acquisition
To third-party marketers only with your consent
We may also share anonymized or aggregated data without restriction.
Data Transfers Outside Quebec
Your personal data may be processed in countries outside of Quebec. These jurisdictions may have different privacy protections. We ensure that service providers adhere to this Policy and Canadian privacy law when handling your data.
Data Security
We use physical, electronic, and administrative safeguards to protect your data. Access is restricted, and we regularly update security protocols. However, no system is 100% secure, and use of the Internet is at your own risk.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described. We may anonymize data for long-term business use.
Accessing and Correcting Your Information
You may access, correct, or delete your personal information by:
Logging into your account
Emailing us at: [email protected]
We may request identification before fulfilling your request. Certain requests may be denied
where required by law.
Age of Consent
You must be of legal age to purchase tobacco/nicotine products in your province to use this Site.
We do not knowingly collect data from minors. Contact us immediately if a minor has submitted
personal information.
Quebec Law 25 Compliance
Privacy Impact Assessments (PIAs)
We conduct Privacy Impact Assessments before launching any project that involves personal information and may pose a risk to individual rights or freedoms. These assessments evaluate data sensitivity, purpose of use, and mitigation measures.
Automated Decision-Making
If we use personal information for automated decisions (including profiling) that significantly affect you, we will inform you of:
The decision-making logic
Your right to request human review or contest the decision
Key influencing factors
Currently, we do not use automated decision-making. If this changes, we will update the Policy and notify you.
Sensitive Personal Information
If we collect sensitive data (e.g. biometric, medical, or highly confidential information), we will:
Obtain explicit consent
Apply stronger security controls (e.g. encryption, limited access)
Only collect what is strictly necessary
Changes to This Policy
We may update this Policy from time to time. If changes are significant, we’ll notify you via email or website notice. Please ensure your contact information is current.
Contact Information
Privacy Compliance Officer
[email protected]
CP 955, Kahnawake, QC, Canada, J0L 1B0
1-855-994-6180 (toll-free)
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